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29 juin 2022 à 0h00   Informatique & Télécoms   Rabat   92 vues
Détails de l'annonce

Position Summary

  • The On-Site Support Engineer is responsible to support Schneider Electric Workplace and infrastructure Equipment (including network related ones) physically on-location at Schneider Electric facilities including but not limited to:

Workplace Equipment on site services

  • Desk-side support,

  • Hardware break and fix

  • Warranty Management (vendor and third-party contract management)

  • IMACD

  • Asset tracking

  • VIP Support

  • Stock level Management

  • Non Catalogued Onsite Services (Non Standard Service Requests)

Infrastructure Equipment on site services

  • Eyes and Hand Support

  • Escort Services

  • Non Catalogued Onsite Services (Non Standard Service Requests)

Responsibilities

  • Provides Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk.

  • Provides HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one.

  • Provides Asset Tracking services for Schneider workplace equipment. Assure CMDB is updated to reflect required, accurate data for new equipment deployments, equipment reassignment, equipment returns, etc.

  • Provides Eyes & Hand support to operate technical tasks requests on infrastructure equipment, and under control of the remote administration team.

  • Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals.

  • Provide physical on-site and/or remote support services for end users in remote locations.

  • Provide on-site support for any activities for server maintenance upgrade

  • Provide L1 support for audio/ visual equipment.

  • Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users.

  • Perform and support hardware and software IMACDs, reinstallations, updates and downloads for desktops, laptops, SmartPhones/Tablets and other mutually agreed and defined devices.

  • Coordinate with external vendors for service to location infrastructure components.

  • Provide installation / relocation / disposal of network printers.

  • Provide secure location for storage of on-site tapes.

Qualifications

Skills Required

  • Microsoft certified professional

  • Governance and management of vendors.

  • SCCM, AD, McAfee, MS Outlook, Office 365.

  • Needs to be continually learning the latest platforms and technology tools.

  • Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.).

  • Excellent verbal and written communications skills.

  • Excellent research, analytical, and problem-solving skills.

  • Innovative and creative.



  • Lieu de travail Maroc| Casablanca, Maroc
  • Date d'expiration 26 Septembre
  • Niveau de poste Débutant / Junior
  • Secteur d'activité Informatique, Télécom, Internet
  • Nombre de postes 01